Last updated: December 1, 2025

Welcome to the LIDL online store (“we”, “us”, “our”). By accessing or using our website and services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). These Terms apply to your use of our Services. If you do not agree to these Terms, please discontinue use of our Services.

1. Eligibility

By using our Services, you represent that you are at least 18 years old (or the age of majority where you live) and have the legal capacity to enter into a binding agreement.

2. Account Registration

Certain features of our Services may require account registration. You agree to:

• Provide accurate, current, and complete information,
• Maintain the confidentiality of your login credentials, and
• Accept responsibility for all activities conducted under your account.

We reserve the right to suspend or terminate accounts suspected of unauthorized, fraudulent, or unlawful activity.

3. Products, Pricing, and Availability

We strive to ensure that product descriptions, pricing, and availability information are accurate. However, all such information is subject to change without notice. We reserve the right to limit quantities, refuse, or cancel orders in cases of pricing errors, inventory discrepancies, or suspected misuse.

4. Orders and Payment

By placing an order, you authorize us (or our designated payment processors) to charge the payment method provided for the total amount of your purchase, including applicable taxes and authorized fees. Orders may be refused or canceled if fraud, unauthorized use, or violations of these Terms are suspected.

5. Shipping and Delivery

Shipping availability depends on your delivery address and checkout eligibility. Estimated delivery times are provided for convenience and are not guaranteed. Actual delivery may vary due to carrier operations, weather conditions, or other circumstances beyond our control. Unless otherwise required by applicable law, risk of loss passes to the customer once the package is transferred to the carrier.

6. Returns and Refunds

Returns and refunds are governed by our Return Policy, which forms part of these Terms. In general:

• Eligible items may be returned within the stated return window,
• Returned items must meet the condition requirements outlined in the Return Policy,
• Approved refunds are issued to the original payment method when possible.

Please review the Return Policy page for complete details.

7. Use of the Services

You agree not to:

• Engage in fraudulent, deceptive, or unlawful conduct,
• Interfere with the security or functionality of the Services,
• Attempt unauthorized access to accounts or systems,
• Use automated tools or scraping technologies without prior written authorization.

8. Intellectual Property

All content available on the Services, including text, images, graphics, logos, and layout, is owned by or licensed to us and protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited without prior written consent.

9. Third-Party Services and Links

The Services may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of such third parties. Your interaction with third-party services is at your own risk.

10. Disclaimer of Warranties

To the fullest extent permitted under applicable law, the Services and all products are provided “as is” and “as available,” without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill. Where liability cannot be excluded, it shall be limited to the amount paid by you for the product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising out of your violation of these Terms or misuse of the Services.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with applicable law, without regard to conflict of law principles. Any disputes shall be resolved in the appropriate courts with jurisdiction over the matter.

14. Changes to These Terms

We may revise these Terms from time to time. The “Last updated” date reflects the most recent revision. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

15. Contact Information

For questions regarding these Terms or our Services, please contact us via the Contact Us link at the top of the homepage navigation bar.

Email: customer.services@lidlbuy.com

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms, together with any policies referenced herein (including the Return Policy and Shipping Policy), constitute the entire agreement between you and us regarding the Services and supersede any prior agreements or understandings.

18. Force Majeure

We are not responsible for delays or failures in performance resulting from events beyond our reasonable control, including carrier disruptions, supply interruptions, natural disasters, labor disputes, and technical outages.