Last updated: December 12, 2025

This Privacy Policy describes how LIDL (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following categories of personal information:

• Identifiers such as name, shipping address, billing address, email address, and phone number,
• Payment-related information (processed securely by third-party payment providers),
• Order history, customer service communications, and transaction records,
• Technical data such as IP address, browser type, device information, and site usage activity,
• Cookies and similar tracking technologies used for functionality and analytics.

2. How We Use Your Information

We use personal information for the following business purposes:

• To process, fulfill, and deliver orders,
• To communicate order updates and provide customer support,
• To operate, maintain, and improve our website and services,
• To detect, prevent, and investigate fraud or security issues,
• To comply with applicable laws and regulations.

We do not sell your personal information.

3. Sharing of Personal Information

We may share personal information with trusted service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, customer support, website hosting, and analytics.

These service providers are contractually required to safeguard your information and use it only for authorized business purposes.

4. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this policy, including completing transactions, meeting legal and accounting obligations, resolving disputes, and enforcing agreements.

When personal information is no longer required, it is securely deleted or anonymized.

5. Your Privacy Rights

Depending on your place of residence and applicable law, you may have certain privacy rights, which may include the right to:

• Request access to personal information we hold about you,
• Request correction or deletion of certain personal information,
• Opt out of certain data sharing where applicable.

Requests may be subject to verification and applicable legal limitations.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to support essential website functionality, analyze site performance, and improve user experience.

You may manage or disable cookies through your browser settings; however, some features of the website may not function properly as a result.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including encryption, access controls, and secure systems.

Despite these measures, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

8. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, it will be deleted promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by the “Last updated” date above. Your continued use of our Services after updates are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: customer.services@lidlbuy.com